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The Perils of Email

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One of true advantages of e-mail is that it lets us communicate with each other regardless of time and distance. It's a good way to send messages to colleagues and co-workers who need to be on the receiving end of important information. It's also a great way to stay in touch with others while out of the office.

However, there can be a real downside to using e-mail when it's used to communicate a message that should more properly be delivered in person. What kind of messages are these? Complex matters that
require real-time back-and-forth discussion. Anything that is emotionally charged that could easily be misinterpreted if the wrong "tone" is assumed to be present in an e-mail. Bad news that should be delivered in person so as to "cushion the blow."

The important point here is to be aware that there are times when in-person conversation or communication by phone is more appropriate and efficient. E-mail has its benefits, but it should be consciously chosen with an understanding of its limitations.

Don't let poor email practices run down the employee morale of your organization.

Copyright © 2005 by Bill Roche. All rights reserved. All material on this site (www.TopResults.com) is protected by U.S. Federal Copyright law. It may not be reprinted in any form, or hosted on any Web site, without explicit permission.

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Copyright © 1998-2008 by Bill Roche. All rights reserved. All material on this site (www.TopResults.com) is protected by U.S. Federal Copyright law. It may not be reprinted in any form, or hosted on any Web site, without explicit permission.